5.13（Wed）-6.1（Mon）
Clothing・Footwear
Free Return Delivery
＜Japan・Taiwan・Hong Kong・U.S.・Canada ONLY＞
Limited time: Free return shipping, even for change-of-mind returns
【Applicable to clothing and footwear items priced over 5,000 yen】
Simply request a return and our staff will assist you, making the process easy and worry-free.You can freely try items you may be concerned about, such as sizing or fabric texture, at no extra cost. Why not take this opportunity to try styles you normally would not choose? We hope you enjoy this service.
Details
【1】 Campaign Period
For orders placed between May 13 (Wed) – June 1 (Mon), 2026
【2】 Eligible Regions
Japan, Taiwan, Hong Kong, USA, Canada
【3】 Eligible Items for Return
・Clothing and footwear items with a unit price over 5,000 yen (up to 5 items per person)
・Items received within 7 days
・Unused items with tags attached
【4】 Excluded Items
・Hats, leather belts, Kikkabo footwear, custom-made and made-to-order items
・Items purchased at physical stores
【5】 3 Easy Steps for Returns
STEP 1: Place your order during the campaign period
STEP 2: Check your items upon arrival
STEP 3: Contact us within 7 days to request a return > See below
※The return address will be provided upon contact.
【7】 Return Method
Return procedures vary depending on the country/region. Please check the details below.
Japan
|
For refunds of cash-on-delivery orders, a refund handling fee of up to 660 yen will apply. |
Taiwan
|
Use “Taiwan Pelican Express” cash-on-delivery return service only (other carriers not accepted) Please let us know your preferred pickup date |
Hong Kong
|
Please print and use the designated return shipping label when returning the item. (Other carriers are not accepted.) |
U.S.
|
Please print and use the designated return shipping label when returning the item. (Other carriers are not accepted.) |
Canada
|
Please print and use the designated return shipping label when returning the item. (Other carriers are not accepted.) |
※The return address will be provided by our customer support team after your inquiry.
Return Support Desk
Our staff will be happy to assist you
Please feel free to contact us
■Phone
Japan
050-3172-1526
12:00～17:00 ※Closed on Wed・Sun
U.S.
+1-415-525-8607
12:00～16:00 ※U.S. West（Closed on Tue・Wed）
Other regions
※Phone support is not available
■Chat
＞Start a Chat 🔗
■LINE
＞@sousou 🔗
■Email
net@cs.sousou-jp.pro 🔗